Terms of Service
Last updated: 14 October 2026
Nutan Pet Shop (“we”, “us”, or “our”) operates the website at this address (the “Platform”). Our shop is at 3-6-690, Shop No 2, D V Arcade, Street No. 10, Himayatnagar, Hyderabad, Telangana 500029, India.
These Terms of Service (“Terms”) govern your use of the Platform and the services described below. By using the Platform, you agree to these Terms and to the Privacy Policy. If you do not agree, please do not use the Platform.
These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not require a physical signature.
1. Marketing communications
Unless you tell us that you want to opt out, you agree that we may contact you by phone, SMS, WhatsApp, or email to tell you about products and offers. You can opt out of promotional messages at any time by contacting us. Messages about an order you have placed, or a one-time password for login, are not promotional and will still be sent.
2. The services
We offer pet food, medicines, toys, accessories, and related products for sale on the Platform, and we provide the account, cart, wishlist, loyalty points, and order tools that go with that shop.
3. Who may use the Platform
You must be at least 18 years old and able to enter a contract under Indian law. The Platform is not available to anyone we have suspended or removed.
4. Accounts
- You may sign in with a mobile number and one-time password, or with the email and password on your account.
- You must give accurate details and keep them up to date. We may suspend an account that is opened with false information.
- You are responsible for activity under your account. Tell us straight away if you think someone else has used it.
- You may keep one account. You may not sell or transfer it.
5. Products, orders, and medicines
- A product listing is an invitation to offer. We may accept or decline an order, including by marking it rejected in your account.
- Prices are in Indian Rupees and are shown on the product page. Where a size has a sale price, that is the price charged for that size. A discount badge is calculated from the marked price and the sale price.
- If a product is marked as requiring a prescription, you must upload a valid prescription before the order can be confirmed. We may decline the order if the prescription is missing, unclear, or does not match the item. Product information on the Platform is for general guidance and is not veterinary advice.
- Placing an order does not by itself guarantee supply. Acceptance is confirmed when we update the order to Confirmed, or as otherwise shown in your account.
6. Acceptable use
You must not upload or send anything that you have no right to share, that is unlawful, abusive, or invasive of someone’s privacy, that infringes intellectual property, that contains a virus or other harmful code, or that threatens the integrity or security of India.
7. Prices, loyalty points, and delivery charges
- All prices are in Indian Rupees.
- The delivery charge shown at checkout is added to the order. It is a flat charge (currently ₹50) unless a different amount is shown before you pay.
- If you are signed in and have loyalty points, points that fit the order subtotal are applied automatically. One point is earned for every ₹40 of product subtotal, rounded as described at checkout, and each point used reduces the subtotal by ₹40. Points have no cash value outside this store and cannot be transferred.
- Payments are taken by the payment method you choose. You confirm that you are allowed to use that method. We are not liable for a payment you did not authorise where your own credentials were used.
8. Ownership
We own the Platform, its design, text, graphics, and the Nutan Pet Shop name and marks, except for product names and images that belong to their brand owners. You may not copy or reuse them without our written permission.
9. Privacy
Our Privacy Policy explains how we collect and use personal information.
10. Disclaimers and liability
The Platform is provided “as is” and “as available”. To the extent permitted by law, we exclude implied warranties. Our total liability arising out of a purchase is limited to the amount you paid for that purchase. We do not promise a particular result from any product beyond what the manufacturer states.
11. Indemnity
You will indemnify Nutan Pet Shop and its staff against claims, losses, and costs arising from your breach of these Terms or your misuse of the Platform, except to the extent caused by our own fault.
12. Suspension
We may suspend or close an account if we reasonably believe these Terms have been broken. You may ask us to close your account by contacting us on +91 9100050405.
13. Law and courts
These Terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any rights you have as a consumer that cannot be waived.
14. Delivery
Delivery is arranged through courier or local delivery partners. The usual time is 3 to 5 business days after the order is confirmed. Dates are estimates. We may be unable to deliver to some pin codes, or when events outside our control intervene. Risk in the goods passes to you on delivery.
15. Grievances
Complaints about the Platform may be sent to:
Customer Support
Nutan Pet Shop
3-6-690, Shop No 2, D V Arcade, Street No. 10, Himayatnagar, Hyderabad, Telangana 500029, India
Phone / WhatsApp: +91 9100050405
We will acknowledge a complaint within 48 hours and aim to close it within 30 days of receiving it.
16. Contact by phone, SMS, and WhatsApp
By using the Platform or registering, you authorise us to contact you by phone call, SMS, or WhatsApp about your orders, product information, and offers. This includes contact for those purposes even if your number is registered on the DND, DNC, or NCPR lists.